Shipping policy

Last Updated: 29.04.2026

This Shipping Policy describes how Muranofit handles shipping and delivery for orders placed through muranofit.com 

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with your shipping details.

Please note:

  • Processing times may be extended during peak seasons or promotional periods

  • Orders placed after business hours will be processed the next business day

2. Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic Shipping: [2–5 business days]

  • International Shipping: [5–15 business days]

Delivery times are estimates and not guaranteed.

3. Shipping Carriers

We work with trusted third-party shipping providers, including:

  • National and international courier services

  • Local delivery partners

The specific carrier used will depend on your location and selected shipping option.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can track your shipment using the link provided.

If you do not receive tracking information within 2 days, please contact us.

5. International Shipping

We offer international shipping to selected countries.

Please be aware:

  • Customs duties, taxes, and import fees may apply

  • These charges are the responsibility of the customer

  • Delivery times may be affected by customs processing

6. Delays and Delivery Issues

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • Incorrect or incomplete shipping information

If your package is delayed, we recommend contacting the shipping carrier directly.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • We are not responsible for lost packages

  • Additional shipping charges may apply for reshipment

8. Lost or Stolen Packages

We are not liable for lost or stolen packages confirmed as delivered by the carrier.

If you experience this issue, please:

  • Contact the shipping carrier

  • File a claim if necessary

We will assist where possible.

9. Damaged Items

If your order arrives damaged, please contact us within [48 hours] of delivery.

Include:

  • Photos of the damaged item

  • Packaging condition

We will review the case and offer a replacement or refund if applicable.

10. Split Shipments

In some cases, your order may be shipped in multiple packages depending on product availability.

You will receive separate tracking numbers if applicable.

11. Shipping Restrictions

We may not ship to certain regions due to:

  • Legal restrictions

  • Carrier limitations

  • Security concerns

If we are unable to ship your order, you will be notified and refunded.

12. Contact Information

For any shipping-related inquiries, please contact us:

  • Email: muranofit@gmail.com

  • Address: Meltem Mah. 3808 Sok Muratpaşa/Antalya 07030